Job Details

WIC Supervisor

This evolving position is located in the Operations Division with the Oklahoma City-County Health Department (OCCHD). The employee serves as supervisor for Women, Infants, and Children (WIC) Clinic activities at various clinic locations throughout the Oklahoma City/County area, including providing instruction and functional guidance to WIC Support Clerks and Nutrition Technicians.

This position would oversee multiple OCCHD WIC clinics to help maintain efficiency of clinic flow, ensuring each clinic adheres to OCCHD standards for facility function and cleanliness, and balancing staffing among multiple clinics through clear and open communication with the Administrator and second WIC Multi-clinic supervisor and program staff. On occasion, the incumbent may also assist in providing direct clinic services. These various job duties and responsibilities may be performed for the main and satellite clinics.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

This is a summary of the duties and responsibilities commonly found within this classification. All employees must maintain a commitment to the OCCHD's mission, vision, and strategic goals. This summary is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.

This position functions at the Program Management and Supervisory level (Tier 2) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:

Data Analytics and Assessment Skills
Communication Skills
Community Partnership Skills
Public Health Sciences Skills
Leadership and Systems Thinking Skills

ESSENTIAL JOB FUNCTIONS:

• Scheduling work assignments.
• Supervising employees in separate areas by direct observation and review of job product.
• Monitoring and evaluating employee performance, attendance, and leave utilization.
• Generating performance evaluations of employees.
• Maintains supervisory documentation and files on all employees supervised, including training, performance counseling, attendance, time and leave.
• Reviews all timesheets against leave requests and supervisory documentation to ensure timesheets are properly completed before approving.
• Documents all overtime worked by FLSA employees and ensures payment of overtime at time-and-a-half or compensable time off is taken within the operational guidelines.
• Ensures that incident reports are completed and submitted on all incidents in a timely manner.
• May facilitate community presentations and/or attend community meetings at the direction and approval of the Executive Team.
• Monitoring staffing and appointment scheduling.
• Presenting recommendations.
• Preparing and delivering nutrition information to clients.
• Delivering direct clinic services.
• Obtaining blood samples by the finger-stick method.
• Counseling caregivers and clients.
• Resolving client's complaints.
• Administering clinic procedures.
• Ensuring adequate clinic supplies are on-hand for general clinic operation.
• Gathering data.
• Drafting documents and reports.
• Providing recommendations concerning programs, plans, procedures, etc.
• Providing input to the Administrator concerning goals and objectives, process action teams, TQM issues, Risk Management and Safety issues, HIPAA Records Information issues, etc.
• Presenting instruction and information to various groups.
• Communicating with employees, clients, and the public.
• Driving to various locations to perform job duties as needed.
• Completes required training in support of duties and responsibilities of this position.
• At the direction of OCCHD Chief Executive Officer and Chief Health Officer or designee, the incumbent will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). Also, as a member of the OCCHD Emergency Preparedness and Response Team, the incumbent is required to complete all necessary responder training and may be designated as a member of the first-responder team.
• In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor's or Master's degree in nutrition or related field required
• Current Dietetic Registration with the Academy of Nutrition and Dietetics and Dietetic License from the State of Oklahoma if a registered dietitian
• Five years of related experience required
• Three years of WIC experience required
• One year of supervisory experience is preferred
• Certified in CPR
• Valid Oklahoma driver license required

SKILLS AND ABILITIES:

• Skill in communicating with various groups using tact and diplomacy
• Knowledge of office practices and record keeping
• Knowledge of and ability to follow safe working procedures and practices
• Ability to utilize appropriate equipment
• Ability to develop and maintain effective working relationships
• Willingness to maintain confidentiality and assume responsibility for information obtained
• Willingness to follow established policies and procedures

WORKING CONDITIONS:

• Primarily indoors in climate-controlled building
• No smoking or use of non-smoking tobacco products is allowed at any time while conducting OCCHD business or in OCCHD vehicles or on OCCHD property
• No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on OCCHD business
• Subject to driving to off-site locations in varying weather to perform job duties
• Subject to exposure to infectious diseases
• Subject to prolonged periods of standing and/or walking
• Periodically exposed to glare from a computer monitor
• OSHA category: performs tasks that involve exposure to blood, body fluids, or tissues

PHYSICAL REQUIREMENTS:

• Arm/hand steadiness and digital dexterity enough to obtain blood samples by the finger-stick method; and use equipment such as personal computer, ten-key, etc., and perform other essential functions of the job
• Vision enough to read and draft written communications such as computer printouts, instructions, hand- or machine-generated documents, etc., as well as print on a computer monitor
• Speech and hearing enough to communicate with others, both via telephone and face-to-face
• Flexibility and coordination enough to operate a motor vehicle
• Flexibility and strength enough to lift objects weighing up to 35 pounds, and move and carry equipment and supplies weighing up to 35 pounds
• Flexibility enough to bend over exam table, stoop to pick up objects from floor, etc.

WORKING RELATIONSHIPS:

This position requires frequent contact with various OCCHD personnel to give and receive information, as well as with clients/caregivers to provide services. The employee also may have contact with state and community agency employees, hospital and clinic personnel, and physicians. The incumbent interacts with a broad spectrum of groups. Tact and diplomacy are required in the performance of duties. The employee may be required to deal with temperamental people on occasion.

SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:

The employee is under the supervision of the immediate supervisor. Work product is subject to both specific and general review. The incumbent is a supervisor and provides instruction and functional guidance to WIC Dietitians and staff. Although the employee has no direct accountability for any money or materials; the employee may make recommendations which result in the expenditure of significant funds.

CONDITIONAL:

Employees who fall into the following categories are in conditional employment positions: a) Chief Executive Officer and Chief Health Officer; b) Senior Executive Team, Executive Team and Leadership Team employees who serve at the pleasure of the OCCHD Chief Executive Officer and Chief Health Officer; c) certain other OCCHD employees whose salaries, benefits, and/or overhead are based on available funds such as, but not limited to, revenue generating contracts, grants, or fee-for-service revenue. In other words, this means that if the funding or the program is terminated, cancelled, or non-renewed, your employment terminates automatically. This position may be partially or fully funded by a grant.

OTHER DUTIES AND RESPONSIBILITIES:

• Must have an operating vehicle available for use when field duties are required
• Will be compliant on recommended immunizations required by the CDC as a healthcare worker and as defined within the scope of Emergency Response within 30 days of hire. Exceptions accepted with documented medical or religious accommodation. OCCHD will provide vaccinations at no charge to employees.
• May be required to work outside of regular business hours or assigned shift hours due to job responsibilities