Job Details

Job Description:

Patient Services Representative Edmond, OK

Are you detail-oriented, people-focused, and passionate about making patients feel welcome from the moment they arrive?

We're hiring a Patient Services Representative for one of our healthcare partners in Edmond, Oklahoma. This is the perfect role for someone who thrives on patient interaction, can manage phones and scheduling with ease, and takes pride in keeping a busy medical office running smoothly.

Position Details:

Reports to: Front Office Supervisor
Location: Edmond, Oklahoma (onsite)
Schedule:

• Monday-Thursday: 8:00 a.m. 5:00 p.m.
• Friday: 8:00 a.m. 1:00 p.m.

Why the role is open: Practice growth and increasing patient volume

Why This Role Stands Out:

• Consistent weekday schedule with early wrap-ups on Fridays
• High-impact position as the first point of contact for patients and visitors
• Hands-on responsibilities in registration, insurance verification, and scheduling
• Collaborative team environment with room for growth in healthcare administration
• Partner organization recognized for professionalism, accuracy, and compassionate care

What You'll Do:

As a Patient Services Representative, you'll ensure every patient has a smooth and welcoming experience, whether they're calling in or walking through the door.

Key responsibilities include:

• Greet patients and visitors warmly and professionally
• Register new patients and update records for returning patients in the EMR system
• Verify insurance and obtain consent forms and signatures
• Collect co-pays, deductibles, and outstanding balances
• Answer and route incoming calls and voicemails promptly
• Schedule provider, lab, and imaging appointments accurately
• Prepare/send new patient packets and manage follow-up letters for no-shows
• Balance the daily cash drawer per practice protocol
• Maintain strict confidentiality and HIPAA compliance
• Support clinical and administrative staff with additional front office duties

Requirements:

• High school diploma or equivalent required
• 2+ years of customer service experience (medical office preferred)
• Strong computer proficiency; EMR/Practice Management experience a plus
• Excellent organizational, multitasking, and communication skills
• Experience with a multi-line phone system
• Bilingual (Spanish/English) highly valued

Work Environment & Physical Requirements:

• Fast-paced medical office with frequent patient interaction
• Daily sitting, standing, walking, and bending; occasional lifting up to 50 lbs
• Extended use of computer and phone systems
• Occasional exposure to communicable diseases and biohazards

Why Join Our Partner?

This practice is known for its welcoming culture, patient-first focus, and dedication to operational excellence. As part of the front office team, you'll play a key role in making sure each patient visit is seamless from start to finish.

About ImpactKare:

ImpactKare is a boutique staffing partner specializing in mental health, allied health, and clinical placements. We know firsthand the challenges of working in healthcare and believe hiring (and job searching) should feel more personal.

We believe in transparency, long-term partnerships, and doing the right thing even when no one's watching. Recruitment should feel like someone cares because we do.