Job Details

The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.

The salary for this position is $20.00 per hour.

*Exciting Announcement: Please note that as Hertz continues to focus on our purpose of advancing the way the world moves, our Oklahoma City location is moving as well! We're gearing up for our move to Oklahoma's mission critical business and technology campus – 7725 Connect, located at 7725 W Reno Ave, OKC, OK 73127. This move is scheduled for November and this location will be the new onsite requirement for this position moving forward. Depending on start date, there may be an instance of where the new hire will temporarily work at the existing location of 5601 NW Expressway until the move occurs. Should you have any questions, please be sure to ask your Talent Acquisition Partner.

What You'll Do:

• Review and resolve overdue rental files in a timely manner within established guidelines.
• Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
• Research renter status, including contact methods.
• Contact renter through phone and written communication (text, email, letters, etc).
• Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize.
• Work with Locations and Corporate Security to resolve contracts.
• Assign vehicles to vendors, as appropriate.
• Other responsibilities and projects as assigned.

What We're Looking For:

• Experience in customer service, collections, or a call center environment
• Previous Car Rental experience, preferred
• Moderate efficiency in MS Office, including Excel, Word, and Outlook
• Ability to learns and achieve proficiency in new software applications
• Excellent verbal and written communication skills
• Ability to work independently
• Demonstrated attention to detail
• Bilingual is a plus
• Excellent organization, time management, investigation, and analytical skills

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.