Job Details

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.
Duties will include, but are not limited to, the following:
Coach Tellers to effectively identify opportunities with the customers they service
Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
Perform monthly surprise cash audits as well as month-end audit procedures
Greet customers and facilitate a welcoming and customer-focused environment
Build and maintain relationships with customers to help identify financial products and services that meet their needs
Process routine customer transactions as well as assist Tellers with more complex transactions
Respond to customer inquiries and concerns to create positive solutions/outcomes
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Required Skills:
A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
Demonstrated leadership experience
Experience must include teller servicing and/or operational responsibilities
Proven knowledge of banking products and services as well as standard banking procedures and regulations
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
Excellent customer service skills, including oral and written communication
Ability to work effectively as a team member and with customers
Careful attention to detail and strong organizational skills
Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
Strong work ethic and high integrity
Strong computer skills and proficiency with all Microsoft Office applications
This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
MidFirst Banking Center Hours of Operations:
Monday - Friday from 7:15 a.m. - 7:15 p.m. and Saturday from 8:45 a.m. to 1:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames)
Candidates must be available to work weekend hours.
Education
Required
High School or better
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Leader: Inspires teammates to follow them
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)