Job Details

We are currently looking for a Part Time 38 Security Dispatcher to join our Security team located at Riverwind Casino working 3rd shift.

Summary:
Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
* Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
* Records all Security employee call-ins and submit to proper security management
* Logs all dispatch calls (incoming/outgoing) and or electronic alerts
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Honesty, truthfulness, reliability, accountability
* Able to read, understand and apply regulations and policies
* Learn and apply Title 31 subject matter
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management
* Keeps written records

Skills:
Essential:
* Basic Computer skills
* Printers and scanners
* Accurately type 25 words per minute

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Phase I
* Phase II
* Standard Driver's License
* Minnesota Multiphasic Personality Inventory (MMPI)

Nonessential:
* Phase IV unless prohibited (e.g. Hospital)

Working Conditions:
Essential:
* Noisy
* Team-oriented
* Computers, printers, phones
* Communications phone, computer
* Communications written, verbal
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Sometimes climb stairs
* Hand-eye coord, reach and grasp
* Manual dexterity
* Operate normal office equipment
* Sometimes lift and or carry up to 50 lbs
* Moderately strenuous work
* Sitting up to 100% of shift
* Sometimes work in small or cramped areas
* Standing up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 50% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May work rotating shifts
* May work weekend shift